Everything you need to know about CertiScan.IS
General Contractor worker caps are based on peak simultaneous on-site headcount. If a jobsite exceeds its cap for two consecutive weeks, an upgrade is required.Contractor caps refer to distinct contracting companies invited to the project.
OCR page counts reset monthly. When you exceed the included pages on your plan, overage is billed at the posted per-page rate for that tier. Rates vary by plan:
Taxes, regional fees, add-ons, or negotiated enterprise terms can affect your final price. The pricing page shows standard rates; your checkout reflects your exact configuration.
Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and you'll be prorated for any differences.
Simply sign up for a free 30-day trial, upload your first certificate or document, and our OCR technology will automatically extract the certification data. You can invite team members and start tracking expiration dates immediately.
We support PDF, JPG, PNG, TIFF, and most common image formats. Our OCR technology works best with clear, high-resolution documents. You can also upload Excel files for bulk certificate imports.
Our OCR technology achieves 95%+ accuracy on standard certification documents. You can review and edit any extracted data before saving. The system learns from corrections to improve accuracy over time.
After your 30-day free trial, you'll be charged for the plan you selected. You can cancel anytime before the trial ends with no charges. All your data remains accessible during and after the trial.
CertiScan.IS automatically sends alerts 30, 14, 7, and 1 day before certificates expire. You can customize alert timing and choose between email, SMS, or both. Alerts are sent to certificate holders and their supervisors.
Yes! Professional and Enterprise plans include bulk upload functionality. You can upload multiple files at once or import from Excel spreadsheets. Our system will process each document and extract the certification data automatically.
CertiScan.IS supports all major safety certifications including OSHA 10/30, First Aid/CPR, equipment operator licenses, trade-specific certifications, and custom company training certificates. The system adapts to any certification type.
When you upload a renewed certificate, the system automatically updates the expiration date and maintains the certification history. You can view all versions of a certificate and track renewal patterns for compliance reporting.
Go to the Users section in your dashboard and click "Invite User." You can set their role (Admin, User, or Viewer) and they'll receive an email invitation. Team members can upload their own certificates or have them uploaded by admins.
User roles determine what actions team members can perform:
General Contractors can create jobsites and invite contractors to upload their team's certificates. Each jobsite has its own compliance requirements and reporting. You can track which workers are certified for specific jobsites and ensure compliance across all projects.
Yes! Contractors have full control over their team's certificates. They can upload, update, and manage certificates while giving General Contractors read-only access for compliance verification. This maintains privacy while ensuring transparency.
Yes, we follow SOC2-aligned security practices with encryption in transit and at rest. Data is stored in secure, compliant data centers with regular backups. Enterprise plans include additional security features like SSO and audit trails.
Professional and Enterprise plans include REST API access for integrations. We support webhooks for real-time updates and can integrate with project management tools, HRIS systems, and safety management platforms. Custom integrations available for Enterprise customers.
Yes! Our mobile app is available for iOS and Android. Field workers can upload certificates directly from their phones, receive push notifications for expiring certificates, and access their certification status on-the-go.
Yes! You can export certificates and reports in Excel, PDF, or CSV formats. Professional plans include automated report generation and scheduling. Enterprise plans include custom export formats and data migration assistance.
Our compliance score is calculated based on the percentage of active, non-expired certificates across your workforce. Scores update in real-time and factor in upcoming expirations. GC plans include detailed compliance analytics and trending reports.
Available reports vary by plan:
GC Professional and Enterprise plans allow you to set custom rules for different jobsites. For example, you can require specific certifications for certain types of work, set different alert timing, or create custom compliance workflows based on your company's needs.
Yes! You can track any type of training or compliance requirement, including safety meetings, toolbox talks, equipment training, and company-specific programs. The system treats all training records with the same tracking and alert capabilities.
Yes! For teams with 100+ members or enterprise requirements, we offer custom pricing. Enterprise plans include volume discounts, custom integrations, and dedicated support. Contact our sales team for a personalized quote.
We accept all major credit cards (Visa, MasterCard, American Express, Discover) and ACH bank transfers for annual plans. Enterprise customers can also pay by invoice with NET 30 terms after credit approval.
Yes, you can cancel your subscription at any time. Your service continues until the end of your current billing period. You can export all your data before cancellation. We also offer account freezing for temporary project pauses.
We offer a 30-day money-back guarantee for new subscriptions. If you're not satisfied within the first 30 days, contact support for a full refund. Refunds are prorated for mid-cycle cancellations on annual plans.
Support varies by plan:
Yes! We provide onboarding training for all plans. Professional plans include group training sessions, and Enterprise plans include custom training programs, administrator certification, and ongoing training for new team members.
Response times vary by plan and issue severity:
Can't find what you're looking for? Our team is here to help.
Contact Support